Data Privacy Statement
Last updated on Feburary 24, 2026.
Introduction
This Privacy Notice for Creative Wood Manufacturing Ltd (trading as Creative Wood) ('we', 'us', or 'our'), describes how we will, collect, store and use ('process') your personal data when you engage with our services ('Services'), including when you:
- Visit our website at https://www.creativewood.ie/ or any website of ours that links to this Notice
- Engage with us in other ways, including any marketing opportunities or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal data is processed. If you have questions about our policies and practices, please ask us questions on email at info@creativewood.ie
Infomation Collected
We collect personal data given by you when express an interest in obtaining information about us or our products and services, when you engage our services. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Email addresses
- Billing addresses
- Delivery addresses
- Phone numbers
- To request feedback
Information automatically collected. We automatically collect certain data when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This data is needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.
Purpose & Use of Data Collected
We process your personal information for a variety of reasons, depending on how you engage with our services, including:
- To deliver and facilitate delivery of services to the user. We will collect your data to provide you with the requested service.
- To respond to user inquiries/offer support to users. We will collect your data to respond to your inquiries and solve any potential issues you might have with the requested service.
- To request feedback. We will collect your data when necessary to request feedback and to contact you about your use of our services
- To identify usage trends. We will collect data about how you use our services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We will collect your data to provide marketing and promotional campaigns that are most relevant to you.
Legal Bases for Processing of Infomation
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal data. As such, we may rely on the following legal bases to process your personal data:
- Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We will process your personal data when we believe it is necessary to fulfil our contractual obligations to you, including providing our services or at your request prior to entering into a contract with you.
- Legitimate Interests. We will process your data when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal data for some of the purposes described in order to analyse how our services are used so we can improve them to engage and retain users.
- Legal Obligations. We will process your data where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a legal request or regulatory agency, exercise or defend our legal rights, or disclose your data as evidence in litigation in which we are involved.
- Vital Interests. We will process your data where we believe it is necessary to protect your vital interests or the interests of a third party, such as situations involving potential threats to the safety of any person.
Legal Bases for Processing of Infomation
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work.
The categories of third parties we may share personal information with are as follows:
- Contractors & Suppliers
- Communication & Collaboration Tools
- Data Analytics Services
- Data Storage Service Providers
- Payment Processors
- Sales & Marketing Tools
Data Retention
We will only keep your personal data for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise such data, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Data Security
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your data, no electronic transmission over the Internet or data storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your data. Although we will do our best to protect your personal data, transmission of personal data to and from our services is at your own risk. You should only access the services within a secure environment.
Legal Rights
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal data, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal data; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal data. You can make such a request by contacting us by using the contact details provided in the section 'Contact Details' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal data, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: We are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'Contact Details' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our services.
If you have questions or comments about your privacy rights, you may email us at info@creativewood.ie
Policy Updates
We will update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your data.
Contact Details
If you have questions or comments about this notice, you may email us at info@creativewood.ie or contact us by post at:
Creative Wood Manufacturing Ltd
Unit 23
Westport Industrial Park
Westport
Co. Mayo
F28 AY68
Republic of Ireland
Review, Update or Delete your Data
Based on the applicable laws of your country, you may have the right to request access to the personal data we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal data. You may also have the right to withdraw your consent to our processing of your personal data. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal data, please visit: https://creativewood.ie/.